Returns & Refund Policy
Last Updated: August 2026
At Rivercity Automotive, we want to ensure that our customers receive their orders in good condition. Please read this Returns & Refund Policy carefully before making a purchase.
1. No Change-of-Mind Returns
We do not accept returns, exchanges, or refunds for:
- Change of mind.
- Incorrect product selection.
- Products that are not compatible with your vehicle or intended application.
- Orders placed incorrectly by the customer.
- Products that have been opened, installed, used, modified, or damaged after delivery, except where required by applicable New Zealand law.
It is the customer’s responsibility to ensure that a product is suitable for their vehicle and intended use before placing an order.
If you are unsure about product compatibility, please contact us before completing your purchase.
2. Faulty or Damaged Products
If you receive a product that is damaged, defective, or faulty, please contact Rivercity Automotive as soon as possible.
To assess your claim, we may require:
- Your order number or proof of purchase.
- Clear photographs or videos showing the fault or damage.
- A detailed description of the issue.
- Additional information where reasonably required.
We may need to inspect the product or request that it be returned to us before determining the appropriate resolution.
3. Assessment of Faulty Products
All claims for faulty or damaged products will be assessed by Rivercity Automotive.
Where a product is confirmed to be faulty or damaged, we will provide an appropriate remedy in accordance with applicable New Zealand law. Depending on the circumstances, this may include:
- Repair.
- Replacement.
- Refund.
We reserve the right to determine the appropriate remedy where permitted by law.
4. Proof of Fault or Damage
A return, replacement, or refund request for a faulty or damaged product must be supported by reasonable evidence.
Please do not dispose of the product or return it without contacting us first, unless we specifically instruct you to do so.
5. Incorrect or Incompatible Purchases
Rivercity Automotive is not responsible for products purchased that are incorrect or incompatible with your vehicle or intended application.
Customers are responsible for confirming product specifications and compatibility before placing an order.
No refund or exchange will be provided solely because a product does not fit or work with a customer’s vehicle or application, subject to any rights that cannot be excluded under New Zealand law.
6. Return Shipping
Where a product is confirmed to be faulty or damaged, we will provide instructions regarding the return process.
Please do not send products back without first contacting Rivercity Automotive and receiving return instructions.
Return shipping arrangements will be handled in accordance with the circumstances of the claim and applicable New Zealand law.
7. Consumer Rights
Nothing in this Returns & Refund Policy is intended to exclude, restrict, or override any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.
8. Contact Us
If you believe you have received a faulty or damaged product, please contact Rivercity Automotive using the contact details available on our website.
Rivercity Automotive
62D Greenmount Drive
East Tamaki, Auckland
New Zealand