TERMS & CONDITIONS
Last Updated: August 2026
Welcome to Rivercity Automotive. These Terms & Conditions govern your use of our website and the purchase of products and services from Rivercity Automotive.
By accessing our website, placing an order, or purchasing from us, you agree to be bound by these Terms & Conditions.
1. Business Information
Rivercity Automotive
62D Greenmount Drive
East Tamaki, Auckland
New Zealand
Throughout these Terms & Conditions, references to “Rivercity Automotive”, “we”, “us”, and “our” refer to Rivercity Automotive.
2. Products and Orders
We make reasonable efforts to ensure that product descriptions, images, pricing, specifications, and availability displayed on our website are accurate. However, errors, inaccuracies, or omissions may occasionally occur.
We reserve the right to:
Correct any errors or inaccuracies.
Update or modify product information without prior notice.
Change product prices or availability at any time.
Refuse or cancel an order where reasonably necessary.
All orders are subject to product availability and acceptance by Rivercity Automotive.
3. Product Compatibility
It is the customer’s responsibility to ensure that any product purchased is suitable for and compatible with their vehicle, equipment, or intended application before placing an order.
Product images, descriptions, specifications, and compatibility information are provided for general information purposes and should not be relied upon as the sole confirmation of compatibility.
Rivercity Automotive is not responsible for products purchased that are incompatible with a customer’s vehicle or application due to an incorrect purchase or failure to confirm compatibility before ordering.
If you are unsure about compatibility, please contact us before placing your order.
4. Pricing and Payments
All prices displayed on our website are in New Zealand Dollars (NZD) unless otherwise stated.
We accept payment through the payment methods made available at checkout, including:
Apple Pay
Link
Credit and debit cards
Payment must be successfully completed before an order is processed or dispatched.
We reserve the right to correct pricing errors. If a pricing error affects your order, we may contact you before processing the order.
5. Shipping and Delivery
Rivercity Automotive currently ships within New Zealand only. We do not offer international shipping.
Free Shipping
We offer free shipping on eligible orders over NZ$99, subject to the shipping terms and conditions displayed at checkout.
Orders under NZ$99 may incur shipping charges, which will be displayed before you complete your purchase.
Delivery timeframes may vary depending on product availability, delivery location, courier services, and other circumstances outside our control.
While we aim to dispatch and deliver orders as quickly as possible, delivery dates and timeframes are estimates only.
6. No Order Cancellations
Once an order has been placed and payment has been successfully processed, orders cannot be cancelled or changed.
Customers are responsible for ensuring that all product selections, quantities, compatibility details, delivery information, and contact details are correct before completing their purchase.
7. Returns and Refunds
We generally do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or products that are incompatible with your vehicle or intended application.
Please carefully review your order and confirm product compatibility before completing your purchase.
Faulty or Damaged Products
If you receive a product that is damaged, defective, or faulty, please contact us as soon as possible and provide reasonable evidence of the issue.
This may include:
Clear photographs or videos of the damaged or faulty product.
Your order number or proof of purchase.
A description of the issue.
We may require further information or inspection of the product before determining the appropriate resolution.
Nothing in these Terms & Conditions is intended to exclude any rights that cannot legally be excluded under applicable New Zealand consumer protection laws.
8. Product Warranty
Rivercity Automotive does not provide an additional or separate warranty beyond any rights that may apply under applicable New Zealand law or any manufacturer’s warranty that accompanies a product.
Where applicable, customers should retain their proof of purchase and follow any relevant manufacturer warranty requirements.
Nothing in these Terms & Conditions limits or excludes rights that cannot legally be limited or excluded under New Zealand law.
9. Limitation of Responsibility
To the maximum extent permitted by law, Rivercity Automotive will not be responsible for losses, damages, costs, or expenses resulting from:
Incorrect product selection.
Product incompatibility.
Incorrect installation or use of a product.
Installation performed by an unqualified person.
Modification or misuse of a product.
Failure to follow manufacturer instructions.
Indirect or consequential loss.
Customers are responsible for ensuring that products are correctly installed and used in accordance with the relevant manufacturer’s instructions and applicable safety requirements.
10. Website Content
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, we do not guarantee that all content will always be complete, accurate, or error-free.
Product images are provided for illustrative purposes and actual products may vary from images shown.
We reserve the right to update, modify, or remove website content at any time without prior notice.
11. Intellectual Property
All content on this website, including text, images, logos, graphics, product information, and website design, is owned by or used with permission by Rivercity Automotive and may not be copied, reproduced, distributed, or used without prior written permission.
12. Privacy
Your use of our website and the information you provide may also be governed by our Privacy Policy.
By using our website, you agree to our collection and use of information in accordance with our Privacy Policy.
13. Changes to These Terms
Rivercity Automotive reserves the right to update or modify these Terms & Conditions at any time.
Any changes will become effective once the updated Terms & Conditions are published on this website. We encourage customers to review this page periodically.
14. Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
Any disputes relating to these Terms & Conditions, your use of this website, or purchases from Rivercity Automotive will be subject to the applicable laws and courts of New Zealand.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact Rivercity Automotive using the contact information available on our website.
Rivercity Automotive
62D Greenmount Drive
East Tamaki, Auckland
New Zealand